You always have the right to return your order within 30 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order.
How do I return?
This is how you return:
- Take the return form and fill in the code that best explains the reason for your return
- Place the Return form together with the item(s) you wish to return in a suitable bag/box (it can be the box in which the goods have arrived), close the box properly with the scotch tape
- Send the box with your preferred transporter to the following address: Lulubuy Returns (Louisiana), 5 Rue du Chateau d'Eau, 3364 Leudelange, Luxembourg
- Send us the shipping invoice here and we will refund you for the shipping costs immediately
Contact us through customer service and we will issue a return label.
Do I need to pay for my return?
The return will cost you 2.99 EUR and this will be deducted from the refund.
Do I get a full refund?
You will receive a full refund if the goods have not been damaged. In case the goods have been damaged or used you will receive a partial refund based on our experts estimation.
How will I be informed that my return has been processed?
Once we have received your return shipment in our warehouse, we will send you a notice of receipt via email, confirming the reception of the parcel.
We will refund the value of your returned item(s) less the return fee of 2,99 EUR within 14 days of receiving your notice of cancellation, provided we have received the item(s) or evidence of you having returned them. Please note that the delivery fee will not be refunded if you kept items from the original order.
Where can I find a new return form?
If you have lost your return form please contact Customer Service to help you.
How do I get a new return label?
In case you have lost your return label, please send the returned goods with your preferred transporter to the following address: Lulubuy Returns (Louisiana), 5 Rue du Chateau d'Eau, 3364 Leudelange, Luxembourg. Please send us the shipping invoice here and we will refund you for the shipping costs immediately.