CAN I ORDER DIFFERENT BRANDS AT THE SAME TIME?

Yes, you can order as many different brands as you wish at with the same order.

HOW DO I RETURN MY PRODUCTS?

Please refer to our returns page.

DO I GET A FULL REFUND WHEN RETURNING THE PRODUCTS?

If you return the goods within 30 days of receiving the order, you will receive a full refund if the goods have not been damaged. In case the goods have been damaged or used you will receive a partial refund based on our expert’s estimation. The refund will be issued withing 14 days after arriving to our warehouse.

If you cancel the order within 24 hours you will receive the full refund immediately after canceling the order.

HOW LONG DOES THE DELIVERY TAKE?

If you choose the standard shipping, the package will be delivered to the designated address within 2-3 working days from the day the order was dispatched.

If you choose the expedited shipping, the package will be delivered to the designated address within 1-2 working days from the day the order was dispatched.

DO I HAVE TO PAY FOR DELIVERY?

Non-alcoholic products shipping costs:
You are entitled to free standard shipping if your order exceeds a total of 100 EUR.
Standard shipping for orders below 100 EUR is 10 EUR.
Expedited shipping for orders below 100 EUR is 19 EUR.
 
Alcoholic products shipping costs:
Alcoholic products shipping costs depend on the amount of the bottles that are ordered. For more information please consult the table below.
 

Country Group
Number Of Bottles
1
2
3
4
5
6
Netherlands, UK, Germany, Belgium, Spain, Italy, Luxembourg
7,00 €
3,50 €
3,50 €
3,50 €
3,00 €
0,00 €
Austria, Portugal, Denmark
8,00 €
4,50 €
4,50 €
4,50 €
4,00 €
0,00 €

ARE MY CREDIT CARD DETAILS AND PERSONAL INFORMATION PROTECTED?

Lulu& guarantees that your details are completely safe with us. All information is sent encrypted to ensure complete security of any sensitive information. You can read more details in our Privacy Notice.

WHEN IS THE AMOUNT DEBITED FROM MY ACCOUNT?

A reservation of the amount on your card is made when you place an order. Your card will be debited once the order is dispatched.